Returns
This Returns Policy is also included within the Terms & Conditions to which you agree when placing an order at our eStore.
Unwanted products; there is a 25% re-stocking charge for items which are returned to us within 30 days of the Invoice/Sales Receipt date. Goods must be unused, complete and in the original packaging, in suitable condition for re-sale. Initial and return shipping costs are not refunded, and we cannot accept returns after 30 days. Sorry, no returns are accepted for orders submitted using our Economy Shipping option. For infection control reasons, we are unable to accept the return of certain products, whether used or not, and this is noted on the product page at our eStore. Used surgical instruments and/or equipment may not be returned.
Faulty products; AZReam, Inc. warrants that goods supplied will be free from defects in workmanship and materials. For claims within 30 days we will either refund all charges or invoke the manufacturer's warranty on your behalf, or we will provide a replacement, upon receipt of the returned faulty item - we suggest that items are returned to us by a trackable method with a signature on delivery option. No refund will be given until a returned faulty item has been safely received by us and the nature of the defect has been verified. No returns are accepted after 30 days from Invoice/Sales Receipt date.
In both cases, please contact us before taking action. Return requests must be submitted in writing (email acceptable).
Cancelled Orders
Cancellation of an order in process which would otherwise be delivered within our stated timeframe will be regarded as a return of unwanted products, and the re-stocking charge will apply.
There are some exceptions to this general return policy, certain products which we cannot accept for return because of the manufacturer's infection control guidelines - they are noted on the individual product pages where appropriate.
Shortage & DiscrepanciesMust be notified in writing (email acceptable) within 7 days of delivery.